Shipping, Returns & Exchanges

We offer free domestic standard shipping on all orders in the USA.

• Order processing usually takes 2-5 business days. 

  • All of our bangles are handmade and made to order. 
  • Please allow 2 additional business days for order processing - if ordering gold bangles or personalized items.
  • Once shipped your order should arrive, via USPS First Class, in about 3-5 business days. USPS Signature Confirmation service is added for any orders of $100 or more. 
  • Shipping upgrades are available upon request. 

 

We want you to be 100% satisfied and happy with your order. We accept returns (within 30 days) and make exchanges (within 90 days). 
 
  • Contact us via e-mail (customerservice@betterjewelry.com) if you are unsatisfied with your order. Please include:
    1. Full name;
    2. Order number;
    3. Whether you would like a return or refund, or anything else that we could do for you.
    4. Phone number;
    5. Pictures of the item if it applies. 

Returns

Our return policy lasts 30 days. We can only offer exchanges after the 30 day period. We can offer exchanges up to 90 days after purchase. 

    Here's our mailing address: 

    Better Jewelry INC

    9 Bond Street, Suite 201 

    Brooklyn NY 11201

    *We do not have a physical store.  

    Please make sure to include a note in the package with the following information:

    1. Full Name 
    2. Order Number 
    3. Let us know if you are exchanging or returning the item 

     Jewelry must be returned by registered mail to the address above. Kindly email us the tracking number - if possible. We are not responsible for lost return packages. 

    The note in the package is a crucial part of the process. The note in the package allows us to process your return or exchange request in the most timely way. 

    • CUSTOM & PERSONALIZED items.

    - These items are FINAL SALE.
    Please take a moment during checkout to verify if your desired initial, monogram or name is correct.

    - We want our customers to be 100% satisfied. Contact us if there are any mistakes or required changes with your order. We will get back to you within 48 hrs.

    - To complete your return, we require a receipt or proof of purchase. 

    There are certain situations where only partial refunds are granted:
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please make sure to send back all parts if your item is broken or damaged.
    - Any item that is returned more than 30 days after delivery

    • Refunds
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    • Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@betterjewelry.com


    • Sale items - FINAL SALE
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges
    We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: customerservice@betterjewelry.com 

    Please send your item to:

    Better Jewelry INC

    9 Bond Street, Suite 201 

    Brooklyn NY 11201

    *We do not have a physical store.  

    Please make sure to include a note in the package with the following information:

    1. Full Name 
    2. Order Number 
    3. Let us know if you are exchanging or returning the item 
    4. Your return Address 

     Jewelry must be sent by registered mail to the address above. Kindly email us the tracking number - if possible. We are not liable for lost return packages.

    The note in the package is a crucial part of the process. The note in the package allows us to process your request in the most timely way. 

     

    • Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    All refunds are made payable to the ordering customer, never the recipient.

    Gift cards are final sale and cannot be returned. 


    • Shipping

    You will be responsible for paying for your own shipping costs for returning your item.

    Shipping upgrade costs are non-refundable. However we offer free domestic shipping on all orders.

    In case of expedited shipping, if you receive a refund, the cost of shipping will be deducted from your refund.

    Exchanged orders will be reshipped via standard shipping. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    • Thanks for shopping with us!
    • We love what we do and we love our customers.