Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Contact us via e-mail (email@example.com) if you are unsatisfied with your order. Please include:
- Your name and order number.
- Whether you would like a return or refund, or anything else that we could do for you.
Please mail the unsatisfactory or broken item back and include the tracking number if possible.
- We want you to be 100% satisfied and happy with your order. We accept returns and make exchanges.
• CUSTOM & PERSONALIZED items.
- These items are FINAL SALE.
Please take a moment during checkout to verify if your desired initial, monogram or name is correct.
- We want our customers to be 100% satisfied. Contact us if there are any mistakes or required changes with your order. We will get back to you within 48 hrs.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please make sure to send back all parts if your item is broken or damaged.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
• Sale items - FINAL SALE
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com
and send your item to:
9 Bond street Brooklyn New York US 11201.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
9 Bond street Brooklyn New York US 11201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, as we offer free domestic shipping on all orders.
In case of expedited shipping, if you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Thanks for shopping with us!
• We love what we do and we love our customers.