Returns

100% Money Back

We have a 100% money back guarantee on all sterling silver, brass, and stainless steel items. If you are dissatisfied with your item for any reason, you may return it for a full refund, without a restocking fee – no questions asked. Genuine gold and diamond jewelry has a 10% restocking fee. Items designated as Clearance are not covered by this guarantte, not refundable, and sold as is.

Return Policy

You must contact returns@betterjewelry.com within 7 days of receiving your item, so that we may issue you an RMA#. The RMA# must be included with your return package. Packages which are sent without an RMA# will be returned to the sender. All items must be received within 2 weeks from the time that you were issued an RMA#. Items returned after this time will be returned to the sender, without a refund.
Sender is responsible for all shipping costs associated with the returned package, as well as insuring the returned item.
All items must be returned in original condition, unaltered, unworn and in the original packaging. If any alterations were done to the item while in the buyer’s possession, it is non-refundable.
Only the cost of the item will be refunded; shipping costs are non refundable.
Custom orders are non-refundable. For example, if you requested your item to be resized or set with different stones, you can not return this item.
Your refund will be issued in the same form as your payment was received.

Where do I send my returned item?

Better Jewelry
9 Bond Street Suite 201
Brooklyn, NY 11201

When will I receive my refund?

Once the returned item is received, it usually takes 1-5 business days to process your return and issue a refund.

How will my refund be applied?

In most cases, your refund will be issued in the same form as your payment was received.

What if my item needs repair?

Please visit our Repair / Replating Services page for more information.